01 / ScopeActive leak response
Visible water from a pipe, fixture, or appliance line. Shutoff guidance over the phone while the truck rolls.
Talk to dispatch24/7 emergency
Emergency Plumbing
Twenty four hour plumbing dispatch. Active leaks, ruptured supply lines, and overflow events.
24 / 7
Live dispatch line
60 min
On-site target
Published
After hours rates
Photo
Documented closeout
24/7 emergency
How the emergency plumbing line works.
When water is moving in the wrong direction, every minute counts. Bridgepoint Maintenance runs a twenty four hour emergency plumbing line that routes to licensed plumbing trades across Canada and the US. We dispatch on receipt of the call, confirm an ETA, and roll a truck with the parts most likely to close out the issue same visit. Call 1-855-910-9090 the moment the leak starts.
Active leak response
Visible water from a pipe, fixture, or appliance line. Shutoff guidance over the phone while the truck rolls.
Ruptured supply line
Burst supply line under a sink, behind a wall, or in the basement. Same trade response, same visit close out when the part is in stock.
Overflow events
Toilet overflow, sink overflow, tub overflow, and appliance overflow. Mitigation guidance and crew dispatch.
Water heater leaks
Tank leaks from corrosion, valve failure, or relief valve discharge. Same day swap on common tank sizes when needed.
No water events
Whole building no water condition, frozen line response, and supply restoration after a municipal shutoff.
Commercial and multifamily emergencies
Building wide plumbing emergencies for property managers and commercial owners. Priority routing on account.
Why owners and managers call Bridgepoint
Emergency plumbing is a clock against damage. Our dispatch model is built around that clock. The dispatcher coaches the caller through the shutoff if needed, the truck rolls with the right part, and the work order documents the loss so the insurance file has the evidence it needs. Faster, cleaner, and the property loses less.
What to expect when you call
- 1Live dispatcher answers, captures the address, the issue, and the property type. Shutoff or safe state guidance over the phone while the truck rolls.
- 2Licensed trade is routed and an ETA written to the work order. You see the dispatch confirmation in your inbox.
- 3Tech scopes on site, photographs the condition, and quotes a flat rate before any tools come out. Approve in person or forward to the listed property manager.
- 4Closeout work order with photos, license number, and a follow up call lands in your inbox within seven days.
Scope of work
Everything covered under emergency plumbing.
Each work line below routes through the same dispatch desk. Tell us which one matches the issue and we will route the right licensed trade.
01 / Scope
02 / ScopeRuptured supply line
Burst supply line under a sink, behind a wall, or in the basement. Same trade response, same visit close out when the part is in stock.
Talk to dispatch
03 / ScopeOverflow events
Toilet overflow, sink overflow, tub overflow, and appliance overflow. Mitigation guidance and crew dispatch.
Talk to dispatch
04 / ScopeWater heater leaks
Tank leaks from corrosion, valve failure, or relief valve discharge. Same day swap on common tank sizes when needed.
Talk to dispatch
05 / ScopeNo water events
Whole building no water condition, frozen line response, and supply restoration after a municipal shutoff.
Talk to dispatch06 / ScopeCommercial and multifamily emergencies
Building wide plumbing emergencies for property managers and commercial owners. Priority routing on account.
Talk to dispatchHow dispatch works
From the first ring to the closeout photo.
Bridgepoint runs a live emergency desk. The flow below is the same every time, in every market we cover.
- 01
Live dispatcher answers
A real person picks up around the clock. They capture the address, the issue, and any safety steps you can take while the truck rolls.
- 02
Licensed trade is routed
Emergency Plumbing routes to the nearest stocked truck. ETA writes to the work order. You get a dispatch confirmation in your inbox.
- 03
Scoped and quoted on site
The tech walks the issue, photographs the condition, and quotes a flat rate before any tools come out. Approve in person or forward the quote to the property manager.
- 04
Photo documented closeout
Photos, license number, and line-item invoice land in your inbox within seven days. Every job is audit ready if an insurance claim or property transfer follows.
Case file
Emergency Plumbing call closed in under two hours.
A property manager called in an active emergency plumbing incident on a multi-unit residential building. Dispatch routed the nearest stocked Bridgepoint truck. The licensed trade was on site inside 60 minutes, scoped the work, photographed the condition, and closed the job out the same visit. Closeout work order with photos and license number was emailed to the manager that night.
< 60 min
On site target
1
Visit closeout
100%
Photo documented
24 / 7
Live dispatcher
Built for
The owners and operators who keep buildings running.
Bridgepoint runs dedicated programs for the audiences that own and operate buildings. Pick the program that matches your asset class for the full dispatch model.
Program
Property managers
Single dispatch, consolidated billing, portfolio reporting.
See the program
Program
Multi family operators
In-unit emergency response and recurring common-area service.
See the program
Program
Commercial owners
Office, retail, industrial. Code-compliance and mechanical work.
See the programFAQ
Emergency plumbing, answered.
Common questions about twenty four hour plumbing dispatch from property managers, commercial owners, and homeowners.
Response time varies by location and traffic. Call 1-855-910-9090 for an immediate ETA based on your address.
Shut the main water supply if you can find it. If not, shut the closest valve to the leak. The dispatcher will coach you through it.
After hours dispatch fees may apply. We quote the dispatch fee before sending the truck so there are no surprises.
Yes. Account based emergency dispatch with priority routing and consolidated billing for property management companies.
24/7 Emergency Dispatch
Plumbing emergency in progress?
Call dispatch now. The truck rolls on the call and the dispatcher coaches you through shutoff while it arrives.