01 / ScopeTenant call coordination
Tenant calls in, we dispatch, we communicate ETA, and we close out with photo evidence. The landlord gets a clean work order.
Talk to dispatchWho we serve
Landlords
Maintenance service for landlords with one or many rental properties across Canada and the US.
One
Single point of contact
Portfolio
Bulk dispatch and reporting
Photo
Documented work order
Net 30
Master account billing
Who we serve
Built for landlords with one or many rentals.
Bridgepoint Maintenance serves landlords who own one rental unit or several across Canada and the US. The challenge is the same at every scale. Tenants call, things break, and the wrong move costs you rent days. We give landlords a single trade dispatch line that handles the work order, communicates with the tenant, and closes the issue with documentation that holds up if a dispute arises.
Tenant call coordination
Tenant calls in, we dispatch, we communicate ETA, and we close out with photo evidence. The landlord gets a clean work order.
Emergency response
Twenty four hour priority dispatch for active leaks, no heat, no power, and other emergencies that affect the tenant's right to quiet enjoyment.
Unit turnovers
Multi trade unit turnover between tenants. Paint, repairs, cleaning, and a rent ready handoff.
Annual property reviews
Annual property walk and condition report so the landlord knows what is coming before the tenant calls about it.
Compliance documentation
Smoke and carbon monoxide detector testing, electrical safety review, and other compliance items required by jurisdiction.
Insurance ready paperwork
Photo log and license documentation on every work order, suitable for insurance claims or tenant disputes.
Why owners and managers call Bridgepoint
Most landlords lose money on maintenance because the work order is never properly documented. Photo missing. License number missing. Receipt missing. Then a dispute happens or an insurance claim shows up and the file is empty. Our model fixes that for landlords at any scale. Documentation by default. No extra effort.
What to expect when you call
- 1Live dispatcher answers, captures the address, the issue, and the property type. Shutoff or safe state guidance over the phone while the truck rolls.
- 2Licensed trade is routed and an ETA written to the work order. You see the dispatch confirmation in your inbox.
- 3Tech scopes on site, photographs the condition, and quotes a flat rate before any tools come out. Approve in person or forward to the listed property manager.
- 4Closeout work order with photos, license number, and a follow up call lands in your inbox within seven days.
Scope of work
Everything covered under landlords.
Each work line below routes through the same dispatch desk. Tell us which one matches the issue and we will route the right licensed trade.
01 / Scope
02 / ScopeEmergency response
Twenty four hour priority dispatch for active leaks, no heat, no power, and other emergencies that affect the tenant's right to quiet enjoyment.
Talk to dispatch
03 / ScopeUnit turnovers
Multi trade unit turnover between tenants. Paint, repairs, cleaning, and a rent ready handoff.
Talk to dispatch
04 / ScopeAnnual property reviews
Annual property walk and condition report so the landlord knows what is coming before the tenant calls about it.
Talk to dispatch05 / ScopeCompliance documentation
Smoke and carbon monoxide detector testing, electrical safety review, and other compliance items required by jurisdiction.
Talk to dispatch06 / ScopeInsurance ready paperwork
Photo log and license documentation on every work order, suitable for insurance claims or tenant disputes.
Talk to dispatchHow dispatch works
From the first call to the closeout photo.
Every Bridgepoint work order moves through the same four-step flow. Documented at every step so property managers, owners, and accountants can audit any visit.
- 01
Live dispatcher answers
A dispatcher captures the address, the issue, and the property type, then writes the work order against the right trade line.
- 02
Licensed trade is routed
Landlords routes to the nearest licensed trade. ETA is written to the work order and emailed before the truck rolls.
- 03
Scoped and quoted on site
The tech walks the issue, photographs the condition, and quotes a flat rate before any tools come out. Approve in person or forward the quote to the property manager.
- 04
Photo documented closeout
Photos, license number, and line-item invoice land in your inbox within seven days. Every job is audit ready if an insurance claim or property transfer follows.
Case file
Landlords program running on a Greater Toronto Area portfolio.
Bridgepoint picked up a recurring landlords program across a Greater Toronto Area residential portfolio. Single dispatch line. Master account billing. Photo-documented work orders on every visit. The asset manager runs one report at month end instead of chasing six different vendors for invoices.
1
Dispatch number
12
Trade lines
Net 30
Master billing
100%
Photo closeout
Built for
The owners and operators who keep buildings running.
Bridgepoint runs dedicated programs for the audiences that own and operate buildings. Pick the program that matches your asset class for the full dispatch model.
Program
Property managers
Single dispatch, consolidated billing, portfolio reporting.
See the program
Program
Multi family operators
In-unit emergency response and recurring common-area service.
See the program
Program
Commercial owners
Office, retail, industrial. Code-compliance and mechanical work.
See the programFAQ
Landlord FAQ.
Common questions from landlords on tenant request handling, billing, after hours response, and documentation.
We coordinate directly with the tenant on dispatch and access. The landlord receives the work order and the closeout package.
Single unit landlords are welcome. Our pricing scales by volume but the service model is the same.
We invoice the landlord. Billing the tenant for damage is a landlord decision and a landlord conversation.
Yes. Compliance items scoped per jurisdiction and documented on the work order.
Get in touch
Hand the maintenance off to Bridgepoint.
One number for every rental property, every trade, every issue. Call to set up landlord account access and dispatch.