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Plumbing

Burst pipe? Five steps to take in the first 10 minutes

A burst pipe inside the wall or ceiling can cost thousands every minute. Here is the field-guide we walk callers through while a tech is en route.

Step 1. Shut the water main

Find the main shut-off valve, usually near the water meter or in the basement utility room. Turn clockwise until it stops. that kills supply to the entire house.

Step 2. Cut power to wet circuits

If water is anywhere near outlets, fixtures, or the panel, flip the breakers feeding those circuits. when in doubt, flip the main.

Step 3. Open faucets and document

Open the lowest faucets in the house to drain the lines and reduce pressure. Take photos and a short video of the damage. you will want it for insurance.

When to call us right now

Call dispatch the moment water is moving. Bridgepoint trucks carry pipe-repair fittings for same-visit fixes on the most common materials.

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Whatever the problem, our dispatchers will scope it, quote it, and route the right trade. Talk to us.

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