24/7 emergency dispatch

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Emergency

When to call an emergency plumber (and when it can wait)

Not every leak is an emergency. Some really are. Here is the framework Bridgepoint dispatchers use to triage your call.

Call us right now if

Active flooding, sewage backup, no hot water in winter, a major appliance leaking, or burst supply lines all qualify as emergency dispatch. Shut the main water valve while you wait if you can find it safely.

Schedule for the next business day if

A slow drip under a faucet, a single slow drain, a running toilet, or a cosmetic issue can usually wait. Same-day windows are still available during business hours.

What to have ready when you call

Address, the trade you need, model number on the equipment, and a one-line description. It cuts intake time roughly in half.

Bridgepoint follow-up

Need eyes on this from a licensed tech?

Our dispatchers triage your address in under three minutes and route the right trade with a written ETA on the first call.

Get in touch

Bridgepoint answers the phone 24/7.

Whatever the problem, our dispatchers will scope it, quote it, and route the right trade. Talk to us.

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